Returns Policy

We only accept returns for all products purchased from the www.dockatotmiddleeast.com online store within 7 days from the time of purchase. Returned products must be NEW, UNUSED and in their original packaging with ALL labels and hangtags still attached.

Please Note:

  • Opening a box to verify contents, size or colour does not disallow a return. Products showing signs of use or missing packaging or labels etc. are not considered new, and are thus non-returnable.
  • The condition and packaging of a returned product must be as it was when received, complete with all labels, original packaging and manual/instructions.
  • All return shipping charges and materials are your responsibility.
  • The original shipping charges are non-refundable.
  • If you refuse the delivery of a package, you will be charged for return shipping.
  • Refunds will be done only through the Original Mode of Payment and can take up to 7 days.
  • To arrange a return, kindly email dockatot.middleeast@kerma.ae